Shipping policy

Still Waiting?

Has it been a while since you placed an order, and you'd like to know when it's coming? Sometimes our shipping notification emails don't make it through your email provider's Spam filters. No problem, we're here to help! Just email us at info@abbylondonmusic.com and we'll look into this for you.

Remember, shipping and delivery dates for your order are not guaranteed unless otherwise specified. All shipping timelines are estimated. Abby London Music (ALM) is not liable for delays due to carrier, regardless of shipping method.

Delays

Shipping delays will occur if an incorrect address is provided at the time of checkout. ALM is not responsible for any lost packages due to Your provision to ALM of an incorrect shipping address at the time of checkout. If the package containing the product(s) You ordered is returned to ALM due to a shipping error, ALM will contact You, via the email You provided with your shipping information, for an updated address to send the product(s). If DMS does not receive a response within ten (10) business days of contacting You, ALM reserves the right to refund Your order.

If You have ordered multiple items within a single order, ALM reserves the right to either (i) ship Your order once all items become available to ship or (ii) to split Your order containing multiple items into multiple shipments (“Split Shipping”) at ALM’s discretion. For some orders, ALM may offer You the ability to choose Split Shipping during checkout. Split Shipping options may read “Ship Items Separately – As They Become Available” or similar. If You have selected Split Shipping, Your items will ship in separate packages as they become available for shipment. Split Shipping is not available for every order and ALM reserves the right to revoke Split Shipping options at any time.

ALM may offer expedited shipping options (e.g., Next Day, 2-Day, 3-Day). If You selected an expedited shipping option, Your items will ship together in a single shipment when all items become available to ship, or solely at ALM’s discretion, ALM may split Your order into separate shipments, as items become available. Split Shipping is not available at Your option during checkout for expedited orders. ALM reserves the right to revoke expedited shipping options at any time. PLEASE NOTE: expedited shipping timelines are the carrier’s timelines from the date the items are ready to ship from ALM’s warehouse facilities. For preorders, expedited shipping is based upon when the preorder period is over, and the items are ready to ship. These timelines may vary. The timeline for a preorder will be available via the product page. You should read all product descriptions thoroughly for all applicable details and You should ensure You understand all preorder and shipping timelines prior to selecting Your shipping method.

International Orders; Import Duty

Products ordered from this Webstore for delivery outside the United States may take up to eight (8) weeks from the ship date to arrive at the designated destination.

Products ordered from this Webstore for delivery outside the United States may be subject to import duties and taxes that are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Further, You shall be responsible for any local pickup or specified delivery with Your local postal service. ALM has no control over these charges and local requirements and cannot predict their amount. Please contact Your local customs office and post office for further information before placing Your order.

You must make sure that You comply with all applicable laws and regulations of the country for which the products are destined. ALM will not be liable for any breach by You of any such laws.

International Orders; Import Duty

Products ordered from this Webstore for delivery outside the United States may take up to eight (8) weeks from the ship date to arrive at the designated destination.

Products ordered from this Webstore for delivery outside the United States may be subject to import duties and taxes that are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Further, You shall be responsible for any local pickup or specified delivery with Your local postal service. DMS has no control over these charges and local requirements and cannot predict their amount. Please contact Your local customs office and post office for further information before placing Your order.

You must make sure that You comply with all applicable laws and regulations of the country for which the products are destined. ALM will not be liable for any breach by You of any such laws.